• The Customer is unsatisfied with the product and 30 calendar days have not yet passed after the delivery;
• The Product is broken and the warranty is still valid;
• The cancellation was made within 12 hours after the purchase.

Return Process and Terms

In order to be eligible for a refund, the customer has to contact us via our Help Center and return the product within 30 days after the delivery. Returns are time-sensitive, therefore if more than 30 calendar days have passed after the delivery, we will not offer you a refund or price equivalent in-store credit.

The customer must provide us with some photos of the product and explain why they want to return it.

All products must be in the same brand-new state and in the original packaging. In case of damaged products, we require the products to be returned in original and unused condition.

The product must be sent to the return address provided by our Customer Support team within 30 days after the delivery. The customer must provide us with a copy of the shipping receipt with the tracking number. If the product is returned to a different address than the one that was indicated by the Customer Support team, the customer won’t be eligible for a refund.

Shipping Costs for Returns

All shipping costs regarding returns, refunds, and/or exchanges are the sole responsibility of the customer.

We do not provide pre-paid return shipping labels. The customer will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for the returned or exchanged product to reach us may vary.

Important Notes

• We will not take any responsibility for any lost or damaged goods that are being returned. Therefore, for any product valued over $15, you should consider using a trackable shipping service or purchasing shipping insurance.
• It is totally the responsibility of the Customer to return the product to the Returns Center indicated by the Customer Support team. We cannot guarantee that the way you chose to return the item will ensure the item to be received.
• Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
• In the case of broken products, we will arrange a replacement to be shipped to you once the photos will be reviewed and approved.
• We provide a refund to your original payment method for all full-priced items. There is no refund/reimbursement/replacement for outlet goods or reduced priced goods.
• In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher. The refund guidelines only apply to products.

Return Locations

At the moment there are 5 addresses where we collect returns: the USA, Germany, France, UK & Lithuania. You will be offered one of those in accordance with the distance.

The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

Cancellation Of The Order

You have the right to cancel the order within 12 hours if the order was not shipped prior to the cancellation being made.

Please keep in mind that all orders are processed as quickly as possible so cancellations are time-sensitive.

If you wish to cancel your order and receive a refund, we can send instructions on how to proceed with that upon your request via our Help Center.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@checkoutplace.com

Phone: +1 214 564 2345